CauseVox Privacy Policy

Last modified: April 1, 2024

Privacy Policy Overview

CauseVox respects your privacy. We collect information to provide Service to you, update you on the impact of your contributions, and communicate about promotions or special Services. CauseVox recognizes that we must maintain and use your information responsibly.

This policy describes what personal information we collect and how we use it.

We collect information from you when you visit and take actions on our website. We use this information to provide the Services you’ve requested. We use cookies to provide a better experience. We use a variety of tools like Google Analytics to improve our site. As a CauseVox user, you can access your data, edit your preferences, download your data, or revoke consent by visiting your account. We adhere to the General Data Protection Regulations (GDPR). Except for the purposes outlined below, we will not trade, share, or sell your personal information with anyone. Refer to the policy for complete details.

By continuing to access or use CauseVox.com (‘our website’), you agree to be legally bound by this Privacy Policy and the Terms of Service. These Terms and Supplementary Terms may be modified from time to time and will be posted on our website.

WHAT INFORMATION WE COLLECT ABOUT YOU

We strive to make our Services as valuable for you as possible, to that end we collect information from you. You authorize us to use, store or otherwise process that information, described below, through our Services, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our ‘Associates’).

Information We Automatically Collect from Our Visitors

We automatically collect information about you that is reasonable or necessary to accomplish the purpose of your interaction with the Services. You may choose not to provide this information but you need to understand that as a result, you may not be able to engage in certain activities on the Service.  We collect this information to pursue our legitimate interest, in particular: to provide, improve, develop, and protect our content, products, Services, and applications; to personalize our website, products and Services for you; to use third parties to detect and prevent fraud; to monitor accounts to prevent, terrorism, misrepresentation, security incidents or crime, in accordance with applicable laws. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.

The information we collect includes:

  • Geolocation Information. The location of your device, including your IP address, device language, and location of your network provider.
  • Device Information. Information about your device, including your hardware model, operating system and version, unique device identifier, mobile network information, and information about the device’s interaction with our Services.
  • Use Information. Information about how you use our Services, including your access time, “log-in” and “log-out” information, browser type and language, country and language setting on your device, Internet Protocol (“IP”) address, the domain name of your Internet service provider, other attributes about your browser, mobile device and operating system, any specific page you visit on our platform, features you use, the date and time of your visit to or use of the Services, the website you visited before you visited or used the Services, data about the way you interact with our Services, and other data necessary to utilize our Services.

Information You Provide to Us

We collect the following information you share with us when you use our Services. This information is necessary for us to provide the Services to you and to allow us to comply with applicable regulations. Without it, we will not be able to provide you with the requested Services. The information that we collect from you includes:

Creating an Account

When you create an account with our Service, we collect basic information about you – your name and email address. You can choose to provide additional information, such as your mailing address, a profile photo, and other personal information you voluntarily provide.

Making a Donation

When you make an online donation on CauseVox.com, we collect personal information such as your name, billing address, and email address, if you have not already provided these details. We collect information about your donation, including the project you are donating to and the amount of your donation. You may choose to provide the email address of friends that you ask us to notify about your use of the CauseVox.com website. We also collect (but do not retain) credit card numbers which are processed by a third-party payment vendor subject to the Payment Card Industry Data Security Standards. If you use PayPal, Stripe, Apple Pay, or a similar Service, their use of your information is based on their terms of Service and policies, not ours, so we encourage you to review those policies carefully.

Creating a Fundraiser

When you create a fundraiser for a project on CauseVox, we collect information about projects you propose or wish to support. CauseVox notifies the project leader when a fundraiser is established for their project, and shares your personal information with the project leader or the project. Remember, however, that anything you post on your fundraiser site will be seen by visitors to the site.

If you donate to a fundraiser, then we will also share your name, email address, comment, and the date and amount of your donation with the person who created the fundraiser even if you elect to hide your name from public view.

HOW WE USE YOUR INFORMATION

We collect information about you to deliver the Services to you to comply with regulations to collect and process this information about you. While we consider the collection and processing of your information to be in our legitimate business interests we take into consideration your privacy right. We use information about you for a number of purposes:

Providing, Improving and Developing our Services

  • Determining whether the Services are available in your country. We process Location Information where you have requested use of the Services to verify if we are able to process your request.
  • Processing or recording payment transactions.
  • Displaying historical donations.
  • Providing, maintaining and improving our Services. It is in our legitimate business interests to continue to maintain our product and service offering to individuals in order to keep running our business.
  • Developing new products and Services. It is in our legitimate business interests to continue to improve our product and service offering to individuals in order to develop and grow our business.
  • Delivering the information and support you request. We need to communicate with you to keep you informed about and to support the Services through technical notices, security alerts, and support and administrative messages including to resolve disputes, collect fees, and provide assistance for problems with our Services.
  • Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services. We want to understand how current products and Services are used in order to develop and enhance our products in our legitimate interests. In order to ensure that our legitimate business interests of striving to deliver a consistent, secure and continuous service are met, we need to carry out certain analytics on the performance of our Services.

Communicating with You About our Services

  • Sending you information we think you may find useful or which you have requested from us about our products and services. We send you information about Services you use because it is in our legitimate interest to do so. We will only send you notifications regarding a campaign you have donated to or other promotional information where we have your consent to do so, or, where you have not objected to being contacted for these reasons (as applicable). In cases where you grant consent, we will also send information about the Services to your friends, family and associates on your behalf.
  • Conducting surveys and collecting feedback about our Services. We do this to pursue our legitimate interests to understand if the Services are helpful to you and to evaluate the effectiveness of any updates we provide.
  • Advertising and marketing Services. We communicate with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and Associates.

Other Uses

  • Additional purposes. We may process your information for any other purpose disclosed to you in connection with our Services from time to time. If we intend to process your personal data for a purpose other than that set out above, we will provide you with information prior to such processing and will obtain your consent where necessary.

HOW WE SHARE YOUR INFORMATION

We will share your personal information with our charities, agents, representatives, service providers and contractors in order to process your donations, offer you Services in connection with our website, communicate news and information about CauseVox, provide customer Service, enhance and improve customers’ donor experiences, and complete financial transactions. These service providers are authorized to use your information only to the extent necessary to serve these purposes, or as otherwise authorized by this policy. Except for the purposes outlined herein, we will not trade, share, or sell a donor’s personal information with anyone else.

Unless you ask us not to, we share your personal information under the following circumstances:

  • When you donate to a project, we share your name, contact information, the amount of your donation and the with the project leader and organization running that project.
  • When you donate to a fundraiser, we share your name, contact information, any comments and the date and amount of your donation with the person who created the fundraiser.
  • When you elect to give anonymously, we do not share any information publicly. However, your name, contact information, any comments and the date and amount of your donation is shared with the fundraiser and organization.

If CauseVox merges with, or becomes an affiliate of another organization, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Aside from the purposes described above, we will not disclose your personal information without your consent, unless: (1) we need to respond to a subpoena, court order or legal process; (2) an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or; (3) we determine that disclosure is needed to protect our rights or property, or the rights or property of another person.

We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.

HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information only as long as reasonably necessary to provide you the Services or to comply with applicable law.

However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce applicable agreements or policies, or to take any other actions consistent with applicable law.

COOKIES AND OTHER TOOLS

Like most websites, our servers automatically collect certain technical information when you visit our site, including your Internet Protocol address, browser type, browser language, the date and time of your visit, the referring URL, and, if you have visited our Site before, one or more cookies that may uniquely identify your browser. We also collect information about your activities on the site, such as the pages you access.

In order to collect this information, the site places a cookie on your hard drive. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. We use cookies to remember that you have visited us or used the Services before, customize elements and/or content of our Services to your needs, understand the way you interact with our Services, assess and improve our advertising campaigns, and collect anonymous statistical information about how you use the Services. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

In addition, we use several tools to collect information about use of this site. These tools collect information such as how often users visit this site, what pages they visit when they do so, what elements they interact with, and the source of their visit. We use the information we get from these tools only to improve our site and respond to Service requests you make. Since the tools that we use change from time to time, an updated listing of our 3rd party tools is available upon request. We only use tools that uphold the privacy of our users.

YOUR RIGHTS

Personal Information

You have the right under certain circumstances:

  • to be provided with access to your personal data held by us;
  • to request the rectification or erasure of your personal data held by us;
  • to request that we cease processing your data;
  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
  • to object to profiling activities based on our own legitimate interests;
  • to object to solely automated processing; and
  • to request that your data be transferred to a third party (data portability).

In addition, where you have provided your consent to our processing of personal data, you can withdraw this at any time. In order to exercise any of these rights (including the right to withdraw your consent), please email support@causevox.com. We may need to verify your identity before granting access or otherwise changing or correcting your information.

Information About Children

CauseVox.com is a general audience website, and does not collect information about a visitor’s age. We do, from time to time, partner with other organizations to educate children about philanthropy in general and our work in particular. In those cases, we do not collect personal information from a visitor on pages specifically designed for children.

We do not knowingly collect or store any personal information about children under the age of 16 and we do not offer any of our products or Services directly to children under the age of 13.

Viewing and Updating Your Information

You can access your account information at any time by going to the Account Settings page. You can make changes to your information and update your account at any time by visiting the Account Settings page. We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.

We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, and prevent abuse.

You can also unsubscribe from CauseVox communications.

When you create an account or profile on CauseVox.com, you can decide whether to make some or all of that information public or private. You can change your choices at any time using the Account Settings page. Please note, however, that your preferences do not affect the disclosures to project leaders or fundraisers. So, for example, if you make a donation to a fundraiser, then we will display your name, email address, and date of your donation on the fundraiser regardless of your profile settings. Likewise, if you contribute to a project, we will share your name, donation information, and contact information with the project leader. In each case we will give you the opportunity to tell us not to disclose your personal information with the project leader, or publish it on the web site or in our annual report. You may ask us to change the anonymous settings on past donations by emailing us at support@causevox.com.

Links to Other Websites

Other websites, including those of our partners (links to which appear on CauseVox.com), have their own privacy policies. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the CauseVox privacy policy. We encourage you to read that policy before submitting any personal information.

You should take additional steps to safeguard your personal information online. To learn more about how to protect yourself, visit the Federal Trade Commission website.

Safeguarding Your Information

CauseVox understands the importance of keeping your information secure and confidential. We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

Data Storage

Your data may be held on servers in the United States or the European Economic Area (EEA).  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and US and EEA data protection legislation.

INTERNATIONAL DATA TRANSFER

CauseVox complies with the EU-U.S. Data Privacy Framework Principles, as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries to the United States.  When we transfer your personal data to from the European Economic Area (EEA) to countries outside the EEA, we make use of standard contractual clauses which have been approved by the European Commission. CauseVox has certified that it adheres to the EU-U.S. Data Privacy Framework Principles.  If there is any conflict between the policies in this Privacy Policy and the EU-U.S. Data Privacy Framework Principles, the EU-U.S. Data Privacy Framework Principles will govern. To learn more about the EU-U.S. Data Privacy Framework program, and to view our certification page, please visit https://www.dataprivacyframework.gov/

In compliance with the EU-U.S. DPF, CauseVox commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF.

In compliance with the EU-U.S. DPF EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF should first contact CauseVox at: support@causevox.com.

Under certain limited conditions, if your complaint is not resolved through these channels, it may be possible for individuals to invoke binding arbitration before the Data Privacy Panel to be created by the U.S. Department of Commerce and the European Commission. CauseVox will comply with all investigations and enforcement powers of the Federal Trade Commission (FTC).

CauseVox is responsible for the processing of Personal Information it receives under each EU-U.S. Data Privacy Framework Principles and subsequently transfers to a third party acting as an agent on its behalf. We comply with the EU-U.S. Data Privacy Framework Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

UPDATES TO PRIVACY POLICY

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will post the policy changes on the privacy page of this website to notify you of these changes. Please check our website periodically for more information on how we use the data we collect.

CONTACT

You may contact us by using the “Contact” links on the footer of our site or by sending an email to support@causevox.com. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We also may file your comments and share them with our customer care team to improve our Service in the future.